At Sparkle Creation, we strive to provide the best products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.

**1. Eligibility for Refunds**

– **Products**: Refunds are only available for products that are unused, unopened, and in their original packaging. You must request a refund within 14 days of receiving your order.

– **Custom Products**: Custom-made or personalized products are non-refundable unless they are defective or damaged upon arrival.

**2. Process for Requesting a Refund**

To request a refund, please follow these steps:

1. **Contact Us**: Reach out to our customer service team at jamiez6068@gmail.com or WA: +8615796336881 within 14 days of receiving your product or service. Provide your order number and a brief explanation of why you are requesting a refund.

2. **Return the Product**: If your refund request is approved for a physical product, you will be instructed to return the product to us. The product must be returned in its original condition, including all packaging, accessories, and documentation. You are responsible for the return shipping costs.

3. **Inspection and Approval**: Once we receive the returned product, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will process your refund.

4. **Refund Method**: Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to appear on your statement.

**3. Non-Refundable Items**

The following items are non-refundable:

– Custom Products

– Products that have been used, altered, or damaged by the customer

– Products that are returned more than 14 days after delivery

**4. Defective or Damaged Products**

If you receive a defective or damaged product, please contact us immediately at jamiez6068@gmail.com or WA: +8615796336881. We will arrange for a replacement or a full refund, including return shipping costs.

**5. Exchanges**

If you would like to exchange a product for a different size, color, or style, please contact us at jamiez6068@gmail.com or WA: +8615796336881. Exchanges are subject to product availability and must be requested within 14 days of receiving your order.

**6. Changes to the Refund Policy**

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Please review this policy periodically to ensure you are aware of any changes.